Frequently Asked Questions
Do you make your things?
Yes, we make all of our products by hand in small amounts in the UK. Hand measurements, mixing, pouring, and packaging are all part of the traditional methods used to create each product. We steer clear of automated processes and mass manufacturing to guarantee that each piece gets the care, love, and excellence that characterise genuine handcrafted workmanship.
What kinds of handcrafted goods do you sell?
We have a large selection of handcrafted self-care products, such as body butters, bath salts, shampoo and conditioner bars, natural soaps, and vegan roll-on fragrances. Skin-friendly and cruelty-free components are used in the meticulous creation of each product. Whether you want to treat yourself or a particular someone, there is something in our selection that is both distinctive and organic for everyone.
What is the turnaround time for a bespoke order?
It typically takes 7 to 14 days to create a custom order, depending on the item and level of personalisation. Following production, your purchase is meticulously wrapped and sent by monitored shipping. We constantly try to keep you informed about the manufacturing and shipping schedules so you can be sure you’ll receive your handcrafted item on time.
Is it possible to alter or customise an order?
Custom orders are welcome! Just contact us if you have specific perfume preferences, label customisations, or ingredient changes because of allergies. Customised versions of our items that are tailored to your needs or gift-giving occasion are something we love working with clients to produce.
How do you handle returns and refunds?
Returns of unused, original items are accepted within 28 days after delivery. After the return is received, repayments are processed. In order to guarantee your pleasure, we will pay for return shipping and provide a complete refund or replacement if your item comes damaged or inaccurate.
Are you able to ship globally?
Yes, we ship internationally to a wide range of nations. Although delivery costs and schedules differ according to your location, every package is safely packaged and shipped with tracking. Before placing your order, please get in touch if you have any questions concerning international delivery to your location.
Is it possible to place a wholesale or bulk order?
We accept large and wholesale orders for stores, events, and business gifts. Please send us an email with your preferred product and quantity, and we will offer you a customised estimate. We can also provide eco-friendly packaging solutions and customised labelling to fit your event or brand.
How can I follow up on my purchase?
We will provide you the tracking number and website link for the courier as soon as your product is sent. Check the status of your package by simply clicking on that link. Tracking updates let you know exactly when your unique item will arrive and keep you updated throughout the shipping process.
How do I take care of my handcrafted item?
Your handcrafted goods can last longer if you store them in a cool, dry location. When using soaps and bars, set them on a drainage dish. Ensure that body butter and salt containers are properly resealed. In order to preserve natural components and fragrances, avoid extended exposure to heat or direct sunlight.
Do you obtain your goods responsibly or environmentally?
Being sustainable is important to our work. We source our products responsibly and ethically, and we use recyclable and plastic-free packaging whenever we can. By using essential oils, botanicals, and plant-based oils, we make sure that every product is friendly to the environment as well as your skin.
Are gift messages or wrapping services available?
Indeed, for that additional unique touch, we have choices for handwritten messages and lovely eco-friendly gift wrapping. You may write a note at checkout or choose gift wrap. Ideal for birthdays, weddings, or just kind surprises, we’ll assist you with presenting your gift stylishly and lovingly.
Which forms of payment do you accept?
In addition to safe PayPal payments, we take the majority of popular credit and debit cards, such as Visa and MasterCard. Through reliable payment channels, every transaction is handled safely. Regretfully, at this time, we are unable to take cash, checks, or payment on delivery.
After placing my order, is it possible to modify or cancel it?
We recognise that things change! If you need to change or cancel your order, please get in touch with us very away, preferably within 24 hours. We will be pleased to modify or promptly refund your order if your item has not yet been shipped or begun manufacturing.
Are your items appropriate for birthdays and weddings, among other special occasions?
Yes! Beautiful presents for bridal parties, weddings, birthdays, and other important occasions can be made using our items. We provide lovely packaging, customised notes, and even themed or bulk orders to fit your celebration. We can provide you with thoughtful treats and well chosen gift boxes.
How can I ask questions or report problems to customer service?
You can use the contact form on our website or visit Handmade Fever if you need assistance with your order or if you have problems or enquiries. We strive for a 24- to 48-hour response time and always try our best to provide a seamless, kind, and beneficial customer service experience.